Hyster enjoys a terrific relationship with most of its clients due its focus on producing total client satisfaction through its world class manufacturing. Our goal is to foresee the needs of all our customers as well as deal with them with lift trucks that provide the value, the performance and the dependability that they really demand.
At Hyster, we believe in starting with the client. We annually perform focus groups and offer an on-going voice of customer research both on line as well as in the field. We have over 400 design engineers to translate that input into clever designs by implementing our thorough review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools like for example virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machines are subjected to physical, environmental and virtual tests, in order to guarantee the lowest ownership cost and total reliability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests happen in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality Each Time
To initiate quality from the start, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities like for example quality verification and part sequencing. It also utilizes torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits really hold all workers accountable for constant quality, combined with the 5s workplace organization in place to help us accomplish it.
As standard with all our products, Hyster provides a huge variety of features. The company has remained completely committed to its key focus on both safety and quality, on being innovative every time, and by providing some of the best material handling machines on the market. These are only a few of the reasons Hyster has become a leader in the industry.